Shipping policy

Last Updated: September 28, 2026

1. Where we ship

We ship within the United States. If you're outside the US, email us and we'll let you know when we can ship to you.

2. Processing time

Orders are processed within 3 to 5 business days. Business days are Monday to Friday, not including US public holidays. You'll get an email when your order is placed and another with tracking details when it ships.

3. Delivery times and rates

Standard shipping costs $8, or nothing on orders of $70 or more. It takes 3 to 7 business days after processing, so most orders arrive within 6 to 12 business days of ordering.

Express shipping costs $15 and takes 1 to 2 business days after processing, so Express orders arrive within 4 to 7 business days of ordering. It's available on items we have in stock.

Custom and pre-order wigs take 7 to 14 business days or more, depending on the customisation. We'll confirm the timing when you order.

Your order confirmation email shows the delivery window for your order.

4. Express orders that are out of stock

If an item you ordered with Express shipping isn't in stock, we'll refund the $15 Express fee and email you before it ships with the new delivery date and your options.

5. Tracking

Once your order ships, you'll receive a tracking number by email. If your tracking hasn't updated for 5 business days, email us and we'll look into it.

6. Lost or missing packages

If tracking shows your package as delivered but you can't find it, check with neighbours and your building's mail area first, then email us within 48 hours of the delivery date.

7. Address changes

Please check your shipping address before you order. We can only change it before your order is processed. If a package comes back to us because of an incorrect address, a refused delivery or a package that wasn't collected, you may need to pay to have it sent out again.