Privacy policy

Last Updated: September 25, 2026

Zorelle Tresses Hair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from this website.

1. Information we collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our business, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order history
Account information
Your product choices, such as cap size and customization requests
Information you provide when contacting customer service
Website browsing and device information
IP address and similar technical information

2. How we use your information

We may use your information to:

Process and fulfill orders
Process payments
Ship products
Provide customer service
Send order confirmations and updates
Respond to questions or requests
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Maintain website security
Send marketing communications when permitted by law
Comply with legal requirements

3. Our store platform and payments

Our store is hosted on Shopify, which processes information on our behalf to power our website, checkout, and order management. Payments are processed by third-party payment providers. We generally do not have access to your complete credit or debit card number.

4. Cookies and similar technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, and improve your shopping experience. Where required by law, we ask for your consent before using non-essential cookies, and you can change your choices at any time.

5. Sharing your information

We may share information with trusted service providers who help us operate our business, including payment processors, shipping carriers, our production and fulfillment partners (who may ship orders directly to you), website and e-commerce providers, email and marketing providers, analytics providers, and fraud-prevention services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or business.

We do not sell your personal information for money. Some advertising and analytics cookies may be considered a "sale" or "sharing" of personal information under certain U.S. state laws. You can opt out at any time on our Your Privacy Choices page, and we honor Global Privacy Control signals where required.

6. Marketing communications

If you subscribe to promotional communications, we may send you information about products, promotions, sales, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

7. Third-party links

Our website may contain links to third-party websites or services, including our social media pages. We are not responsible for the privacy practices or content of third-party websites.

8. Data security and retention

We use reasonable administrative, technical, and organizational measures designed to protect your personal information. However, no method of electronic transmission or storage is completely secure.

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax, and accounting requirements.

9. Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Your privacy rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information, and to opt out of targeted advertising.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before responding.

11. Customers in the United Kingdom

If you are in the United Kingdom, Zorelle Tresses Hair is the controller of your personal information under the UK General Data Protection Regulation (UK GDPR).

We rely on the following legal bases: performing our contract with you (processing and delivering your order), our legitimate interests (running and improving our store and preventing fraud), your consent (marketing emails and non-essential cookies), and legal obligations (tax and accounting records).

Your information is processed in the United States and other countries where our service providers operate. Where required, these transfers are protected by appropriate safeguards such as the UK International Data Transfer Addendum or standard contractual clauses.

You have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to its processing, and to withdraw consent at any time. If you have a complaint, please contact us first and we will respond within 30 days. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).