FAQ

Products

Is your hair human hair?
Yes. Every listing describes the actual hair supplied: texture, length, colour, density, origin and construction.

Are your photos real?
Some model and lifestyle images are digitally created to show how a style can look. Product listings always describe the actual hair you will receive.

What is the difference between HD lace and transparent lace?
HD lace is finer and sheerer, so it blends more easily into many skin tones. It is also more delicate and needs gentle handling.

What does glueless mean?
Glueless units are built to be worn without adhesive, using adjustable straps (and combs on select units). A glued install can give a flatter hairline but needs adhesive. We recommend a patch test and professional installation for that.

Which cap size do I need?
Measure your head and compare with our Cap Size Guide. Every wig comes in Small, Medium and Large with adjustable straps.

Can I colour or bleach my wig?
Human hair can be coloured by a professional stylist. Once a product is coloured, bleached or altered it can't be exchanged and isn't eligible for defect claims.

How do I care for my wig?
See our Wig Care Guide.

Orders and shipping

How long will my order take?
Orders are processed within 3 to 5 business days. After that, Standard shipping takes 3 to 7 business days, so most orders arrive within 6 to 12 business days of ordering. Express shipping takes 1 to 2 business days after processing, so Express orders arrive within 4 to 7 business days of ordering. Express is available on items we have in stock. Custom and pre-order wigs take 7 to 14 business days or more, depending on the customisation. Your order email confirms your delivery window.

How much is shipping?
Standard shipping is $8, and free on orders of $70 or more. Express shipping is $15.

What if my Express item is out of stock?
We'll email you before it ships to let you know the new delivery date and your options.

Where do you ship?
We ship within the United States. If you are outside the US, email us and we will let you know when we can ship to you.

Can I cancel my order?
Contact us as soon as possible. Once an order is in processing or has shipped, it may not be possible to cancel.

Returns and exchanges

Can I exchange my wig?
Yes. You can exchange an unworn, unopened item within 14 days of delivery for a different product, length, colour or cap size, or for store credit. It has to come back in its original packaging and must never have been worn, washed, cut or altered. Email us to start an exchange and we'll send you a return authorisation.

Can I get a refund instead?
Not for a change of mind. We offer exchanges and store credit, because we can't resell hair that may have been tried on. The exception is an item that arrives damaged, defective or different from what you ordered.

What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with photos, before installing or washing it, and we'll replace it, credit it or refund it. See our Return and Exchange Policy.

Is the Wig Finder a guarantee?
No. Wig Finder results are suggestions. Please review each product's details before ordering.